Harpers Concierge | Oliver Brown, London

Q: How do I place my order?

Try for 5 Days Add as many items as you'd like to your bag. When you're ready, select the 'Try Before You Buy' option at checkout. No payment is taken upfront. Once your order arrives, you'll have 5 days to decide what to keep — and only pay for what you love. Concierge Service Add as many items as you wish to try to your bag. Once you are happy with your selection, click 'In Greater London? Try at Home' at your bag. You'll then be prompted to provide your chosen details - that's all Harper needs, no payment is taken. A £10 service fee will be charged at the time of your appointment.

Try Before You Buy

The convenience of online shopping with the experience of shopping in-store. Try multiple sizes and styles in the comfort of your own home without paying for the pieces upfront. Only pay for what you keep.

Powered by Harper

Experience a new way to shop

The convenience of shopping your favourite styles online with the experience of shopping them in-store. We have partnered with Harper to help you find your dream style from the comfort of your own home. just choose 'Try Before You Buy' at checkout.

No Upfront Payment
Find Your Perfect Size and Fit
Hassle-Free Returns
No Waiting For Refunds
No Credit. No Hidden Fees

Try for 5 Days

Available UK-Wide*

Choose from Standard or Next Day Delivery.

Try on and return pieces within 5 days.

Try on period starts once all pieces are received
Return pieces for free
Charged after 5 days for the pieces kept

*Excluding Northern Ireland

How It Works

Choose Your Pieces

Select Try Before You Buy at checkout

Try At Home

Style your wardrobe and decide which pieces to keep.

Send Off Any Returns

Return for free with via our online portal.

Payment Taken

You will only be charged for the pieces you keep.

Concierge Appointment

Greater London Only

Pieces brought to you by a brand-trained Style Concierge. Returns taken away instantly.

Choose a time and date that suits you
Receive expert styling advice or try-on alone
Only pay for what you keep, returns handled for you

How It Works

Choose Your Pieces

Select Try Before You Buy at checkout and select a 1-hour delivery slot.

Customer service

You will have 40 minutes to try on and style with your wardrobe.

Style Assistance

Have your Concierge accompany you or return back once you are ready.

You Pay, We Take Away

You will only be charged for the pieces you keep and returns are taken away.

Trusted by our customers

"I found Harper when I wasn't sure which size to order for a dress. The experience saved me so much time and hassle."

"My shopping experience with Harper felt groundbreaking... It was so nice to be able to try clothes in the comfort of my own home."

Share what your customers are saying about your products, customer service or shipping rates.

Hassle-free Payments & Returns

We do not charge for pieces upfront and there is no obligation to purchase. This is a credit-free service and as such there are no hidden fees or interest charges.

At checkout, you will only pay the delivery fee. Your card will then be charged at the end of your 5 day try on period for any pieces that have not been returned. Making a return is easy via our Returns Portal.

For the Concierge Service, we will take secure payment via our mobile card reader at the end of your 40 minute appointment. Your Concierge will take any returns away with them.

FAQs

Where is the service available?

We currently serve all 32 London boroughs and will be announcing further locations in the near future.

If you're outside of Greater London, why not check out our Try for 5 service, which operates across the UK.

How do I place my order?

Try for 5 Days

Add as many items as you'd like to your bag. When you're ready, select the 'Try Before You Buy' option at checkout. No payment is taken upfront. Once your order arrives, you'll have 5 days to decide what to keep — and only pay for what you love.

Concierge Service

Add as many items as you wish to try to your bag. Once you are happy with your selection, click 'In Greater London? Try at Home' at your bag. You'll then be prompted to provide your chosen details - that's all Harper needs, no payment is taken. A £10 service fee will be charged at the time of your appointment.

How do I make my returns?

To make a return, please follow the brand's standard returns process as communicated in the confirmation emails. Please ensure that any returned pieces have the label, are undamaged and unworn. Otherwise, they will not be accepted and you will be charged.