Shipping and Delivery Information
UK Delivery Time & Costs
Free standard delivery on all UK orders over £350.
Standard Delivery, £5
We aim to deliver standard UK orders within 3 to 5 working days. Deliveries are made from Monday to Friday inclusive, excluding any public holidays. During busy periods delivery times may take longer. Deliveries are made predominantly via Royal Mail; however, we may use other couriers in certain cases.
Express Delivery, £9.50 (UK Only)
Order by 12pm UK time, Monday to Thursday, for delivery within 1 to 2 working days. Deliveries are made Monday to Friday, excluding public holidays.
Not available on weekends, public holidays, sale periods, hires, or items requiring alterations.
In-Store Pick Up
In-store pickup is available upon request at all three of our London locations: 75 Lower Sloane Street, 75a Jermyn Street, and 66-67 Cornhill, as well as at our Chester store at 32 Eastgate Row South.
You can order online and your items will normally be available to collect in store for free within 2 to 3 working days. You will receive a notification when your order is ready to collect. Please only collect once you have received this notification.
We will hold your order in store for up to 30 days. After this time we will contact you again. If your order is not collected within 7 days of our reminder, it will be returned to our warehouse and we will refund your original payment method.
International Delivery Time & Costs
Please note, hires are not available for international shipping.
We are rapidly expanding our reach and are able to deliver to most popular destinations. Below is a list of countries that we deliver to. If you wish to make an order to a country not listed below, please contact us for further information.
Europe:
Andorra, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and Vatican City.
The Rest of the World:
North America:
Anguilla, Bermuda, Canada, Cayman Islands, Greenland, Guadeloupe, Martinique, Mexico, Montserrat, Puerto Rico, United States, Virgin Islands
Asia:
Afghanistan, Bangladesh, Bhutan, Cambodia, China, Hong Kong, India, Indonesia, Japan, Korea, Malaysia, Maldives, Mongolia, Myanmar, Nepal, Pakistan, Philippines, Singapore, Sri Lanka, Taiwan, Thailand, Vietnam
South & Central America:
Antigua and Barbuda, Argentina, Aruba, Bahamas, Barbados, Chile, Colombia, Costa Rica, Cuba, Dominican Republic, Ecuador, El Salvador, Falkland Islands, Guatemala, Honduras, Jamaica, Nicaragua, Panama, Paraguay, Peru, Saint Kitts and Nevis, Saint Lucia, Uruguay, Venezuela
Africa:
Algeria, Angola, Botswana, Cameroon, Congo, Egypt, Ghana, Kenya, Liberia, Madagascar, Mauritius, Morocco, Mozambique, Namibia, Niger, Nigeria, Rwanda, Seychelles, Sierra Leone, South Africa, Zimbabwe
Oceania:
Australia, New Zealand
International delivery costs and times are as follows:
| Cost | Delivery Time | |
|---|---|---|
| Europe | From £15.00 | 3 to 5 working days |
| Australasia | From £25.00 | 7 to 10 working days |
| North America | From £20.00 | 3 to 5 working days |
International delivery is managed through our partner SWAP Global, who use a range of tracked carriers to deliver your order. Some services may require a signature, so you may wish to use an address where someone will be available. If you are unable to receive the delivery, the carrier may leave the parcel with a neighbour or leave a card with details of how to collect it.
You will receive tracking details once your order has been dispatched. The cut-off for International Express orders is 12pm UK time, Monday to Friday.
Please note that in some special cases, orders can take longer to process. If this is the case, we will keep you updated on the status of your order.
Taxes & Duties
If your delivery address is outside the UK, UK VAT will be removed from the price. Any local taxes, duties or fees are calculated through our partner SWAP Global and collected at checkout, so you will not be asked to pay anything further on delivery.
Oliver Brown has no control over local customs delays and cannot predict when these may occur.
Other Delivery Information
- Please make sure your shipping address is correct when you place your order, as we are unable to redirect the parcel once it has been shipped.
- Please note that delivery times may be slightly longer during our Sale periods.
- On some occasions we may send your order in more than one shipment so that it reaches you as quickly as possible. You will only pay delivery once. Most orders are dispatched within 30 days. Where an item will take longer, such as a preorder or made-to-order piece, the expected timescale will be shown on the product page or at checkout, and we will keep you updated. We are able to deliver to most UK destinations, but please contact us if you are unsure whether we can deliver to your location.
For information on returns and exchanges, please see our Returns & Exchanges page. For full details, please see our Terms & Conditions.