1. INTRODUCTION

1.1. These website Terms and Conditions (that is, the contents of this page together with the pages referred to on it) (the "Terms") govern the use of our website https://www.oliverbrownlondon.com and our hire website https://hire.oliverbrownlondon.com (together, our "Sites") whether as a guest, registered user, or customer, including accessing, browsing, registering to use, or purchasing from our Sites.

1.2. By using our Sites, you indicate that you accept these Terms and that you agree to abide by them.

1.3. If you purchase or hire any product(s) from our Sites, your order will be governed by the Terms in force at the time you place your order.

2. INFORMATION ABOUT US

2.1. When you purchase or hire a product through our Sites, you will be contracting with Supaman Ltd. (T/A "Oliver Brown"), a limited company registered in England and Wales under company number 03909637 with its registered office at 75 Lower Sloane Street, London, SW1W 8DA ("we", "our", or "us"). Our VAT registration number is GB751837318.

2.2. To contact us, please fill in the form on our Contact Us page, phone our Customer Services Team at +44 (0) 207 594 9494, or email us at customer.care@oliverbrownlondon.com.

2.3. If we have reason to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

3. WEBSITE CONTENT

3.1. All content on our Sites including, without limitation, text, designs, graphics, logos, icons, images, video, audio clips, downloads, interfaces, code, and software ("Website Material") is owned or licensed by us and is protected by copyright, trade mark, and other applicable laws. Your use of our Sites does not entitle you to any intellectual property rights or any other rights in the Website Material.

3.2. Nothing on our Sites shall be construed as granting any licence or right to use any trade mark, logo, or service mark displayed on the Sites without the owner's prior written consent.

3.3. We take all reasonable care to ensure that all details, descriptions, and prices of products appearing on our Sites are correct at the time the relevant information was uploaded. Although we aim to keep our Sites as up to date as possible, the information may not always be correct at the moment you place an order. We cannot confirm the price of a product until your order is accepted in accordance with Section 5 below. In the event that an error is identified, we may choose not to accept your order.

4. OUR PRODUCTS

4.1. Not all of the products we sell may be available for sale through our Sites. Additional products may be available at our retail locations.

4.2. While we take every reasonable effort to display our products faithfully, products and any packaging shown on the Sites are for illustrative purposes only. The colours and textiles of our products may vary depending on the device on which you are viewing our Sites.

4.3. Slight variations may occur between the delivered product and packaging, and the image of the product and packaging shown on the Sites. You should ensure that you have checked the product description on the Sites before placing your order.

4.4. Customisation or alterations are available for some, but not all, of our products available to purchase. Where customisation or alterations are available, you may request this service at the time of purchase. While we accept most customisation requests, we cannot accept those that we consider inappropriate or detrimental to our product and/or brand. If we reject a customisation request, we will cancel your order and notify you in writing.

4.5. You acknowledge that you are solely responsible for any request that you make to customise or alter our products. Products which have been customised, altered, or monogrammed at your request, or made to your specification, cannot be returned to us for an exchange or refund unless the product is faulty or misdescribed.

5. HOW TO ORDER

5.1. To place an order on our Sites, you must be the holder of a valid debit or credit card and provide the details of this card in the secure checkout page of our Sites.

5.2. You may place an order for a product via the online order process on our Sites. Our Sites contain guidance for how to complete the order process, and you will have the opportunity to check and amend any errors before submitting your order to us. Our Sites operate on an invitation to treat basis only, and we reserve the right to decline an order for any, or no, reason.

5.3. After you place a purchase order, we will send a confirmation email to you and will also notify you when your order has been dispatched from our warehouse. Upon dispatch, a contract will come into effect between us.

5.4. By placing an order on our Sites, you authorise us to charge your payment card immediately for the purchase price of your order, and we are entitled to rely on your placing an order as an instruction to take your payment. This does not apply to "try before you buy" orders, which are covered by Appendix II.

5.5. If we are unable to accept your order for any, or no, reason (for example, the product(s) is out of stock, there are unexpected limits on our resources which we could not reasonably plan for, we have identified an error in the price or description of the product, or we are unable to meet a delivery deadline you have specified), we will inform you of this as soon as reasonably possible and refund any payment collected for your order.

5.6. All products shown on our Sites are subject to availability. We will inform you as soon as reasonably possible if the product(s) you have ordered cannot be fulfilled owing to lack of availability, and we will not process your order.

5.7. We also offer a "try before you buy" service through Harper Concierge. The additional terms that apply to this service are set out in Appendix II below. You can read more about how the service works on our Try Before You Buy page.

6. PRICES

6.1. All prices stated on our Sites are posted originally in Pounds Sterling (GBP) and include value added tax (VAT).

6.2. When viewing our Sites outside of the United Kingdom, prices will be converted into your local currency with any relevant local sales taxes. This conversion is applied automatically based upon the IP address location of the device you are using. You may shop in a different currency by selecting the currency and language drop-down menu in the header of the Site. Currency conversions are performed live by Shopify Payments based on the market rate available at that time.

6.3. The price of a product is published on the Sites on the product page and at every point in the checkout process. Prices are subject to change without notice at any time. Price increases or decreases will not affect any order that we have previously accepted. By placing an order on our Sites, you consent to pay the displayed price without regard to any subsequent price changes.

6.4. Despite our reasonable efforts, it is possible that a product on our Sites may be incorrectly priced. If we discover an error in the price of a product that you have ordered, we will inform you of this error and provide you with the option of either: (1) continuing with your order at the correct price; or (2) cancelling your order. If we do not receive a response within 7 days, we will treat your order as cancelled and notify you in writing.

7. PAYMENTS

7.1. You may pay for your order by the following methods which will be presented to you at the checkout page on our Sites:

7.1.1. A debit or credit card (for example, Visa, Visa Electron, Maestro, MasterCard, American Express)

7.1.2. PayPal

7.1.3. Digital wallets (for example, Apple Pay / Google Pay)

7.1.4. Klarna (subject to additional terms and conditions and acceptance by the payment provider)

7.1.5. Harper "try before you buy" (subject to Appendix II)

7.2. Our payment providers (the "Provider") will request authority for payment at the time you place your order. If the Provider fails to receive authority for your payment, or if there is reason to believe that your payment will be refused or is fraudulent, we reserve the right to refuse your order.

7.3. Please note that we do not issue VAT receipts for products ordered from our Sites. Your Order Confirmation email serves as your receipt for goods.

8. DELIVERY & POSTAGE

8.1. Orders will be sent to the delivery address that you have submitted on your order form. We are not responsible for incorrect delivery address information.

8.2. Estimated dispatch timings are indicated on our Shipping and Delivery Information page. These timings represent estimates only and are not guaranteed times. You will receive an email with a dispatch confirmation once your order has been dispatched, which will be within thirty (30) days after the date on which we accept your order.

8.3. We are not responsible for delivery delays outside of our control. If the supply of products is delayed by an event outside of our control, we will contact you as soon as reasonably possible to let you know, and we will take steps to minimise the effects of the delay.

8.4. The product(s) will be your responsibility once they have been delivered to the address indicated in your order, at which point you will own the product(s) you have ordered.

8.5. Once your order has been dispatched, you will receive communication from our carrier partner. If you are not available at the time of delivery, or you need to make alternative arrangements for delivery, it is your responsibility to arrange re-delivery or alternative delivery with the delivery carrier.

8.6. International delivery is managed through our partner SWAP Global. All customs and duties for delivery from our warehouse in the United Kingdom to your address will be calculated at checkout. You will not be responsible for any additional charges except for what is displayed at checkout. We are not responsible for paying relevant import tax and duties on the sale of our product(s).

9. YOUR RIGHT TO CANCEL

9.1. Your rights to end a contract will depend on what you have purchased or hired, whether there is anything wrong with the product(s), and when you decide to end the contract:

9.1.1. If the product(s) you have purchased from us is faulty or misdescribed, you may have a legal right to end the contract (or to have the product(s) repaired or replaced, or to receive some or all of your money back). See Section 11 below.

9.1.2. If you wish to end the contract because of something we have done or have told you we are going to do, see clause 9.2 below.

9.1.3. If you have simply changed your mind about a purchased product, you have a legal right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This right begins from the moment you place your order and ends 14 days from the day you receive your goods. In addition to this legal right, we offer a longer 28-day returns period, which is explained in Section 10.

9.1.4. If you have simply changed your mind about a hire order, please see clause 23.6.

9.1.5. In all other cases (if we are not at fault and there is no longer a right to change your mind), see clause 9.13.

9.2. If you are ending a contract for a reason set out in clauses 9.2.1 to 9.2.4 below, the contract will end immediately, and we will refund you in full for any product(s) which have not been provided or cannot be provided. The reasons are:

9.2.1. We have told you about an upcoming change to the products or these Terms which you do not agree to;

9.2.2. We have told you about an error in the price or description of the product(s) you have ordered, and you do not wish to proceed;

9.2.3. There is a risk that the supply of the product(s) may be significantly delayed because of events outside our control; or

9.2.4. You have a legal right to end the contract because of something we have done wrong (including because we have fulfilled your order late).

9.3. You have a legal right to change your mind within 14 days of receiving purchased product(s) and to receive a refund, subject to this Section 9.

9.4. You do not have a legal right to change your mind in respect of:

9.4.1. product(s) made to your specifications or clearly personalised, including made-to-measure, customised, altered, or monogrammed products; or

9.4.2. product(s) sealed for health protection or hygiene purposes, once these have been unsealed after you receive them.

9.5. For purchased products, you have 14 days after the day you (or someone you nominate) receive the product(s), unless your product(s) are split into several deliveries over different days. In this case, you have until 14 days after the day you (or someone you nominate) receive the last delivery to change your mind about the product(s).

9.6. For hire orders, your right to cancel is set out in clause 23.6.

9.7. To cancel, you must tell us clearly that you wish to cancel. You can do this by emailing us at customer.care@oliverbrownlondon.com, by using our Right to Withdraw form, or by starting a return through our Returns Portal.

9.8. If the product(s) have not been dispatched from our warehouse (for purchases) or collected from store (for hire orders), we will cancel the order and you will not receive the product(s).

9.9. If the product(s) have already been dispatched and/or received by you, upon cancellation of the contract, you must return them to us without undue delay and in any event not later than 14 days following the day on which you tell us that you are cancelling the contract.

9.10. If you cancel under this Section 9, we will refund the price you paid for the product(s) and the cost of standard delivery. If you chose a more expensive delivery method, we will only refund the cost of our least expensive standard delivery option. A return charge of £7.50 will be deducted where it applies (see clause 10.4). We will only ever issue a refund to the payment method that you used to pay for the order. We will make the refund without undue delay and in any event not later than: (a) 14 days after the day we receive back from you any product(s) supplied, or, if earlier, 14 days after the day you provide us with evidence that you have sent the product(s) back; or (b) if no product(s) were supplied, 14 days after the day on which you tell us that you are cancelling.

9.11. You should return product(s) in the condition in which they were supplied, including any tags, security tags, and packaging. We may reduce your refund (excluding delivery costs) to reflect any reduction in the value of the product(s) caused by handling them in a way that would not be permitted in a shop, beyond what is necessary to establish their nature, characteristics, and fit.

9.12. If you repeatedly request a refund of product(s) on successive orders, we reserve the right to refuse future orders from you. This does not affect your legal rights under this Section 9 or Section 11.

9.13. The contract is completed once payment has been received, the product(s) have been delivered or collected, and your right to change your mind has expired without any communication from you to cancel the contract. Even if we are not at fault, and you no longer have the right to change your mind, you may still return product(s) within our 28-day returns period under Section 10. After that period, we may, at our discretion, offer credit or an exchange of product(s) in lieu of a refund.

10. OUR 28-DAY RETURNS & EXCHANGES POLICY

10.1. In addition to your legal rights under Section 9, we offer a 28-day returns period. You may return purchased product(s) within 28 days of the day you receive them for a refund, store credit, or exchange, subject to this Section 10. Returns received after this period may not be eligible for a refund or exchange.

10.2. For returns from days 15 to 28 after you receive your order, product(s) must be unworn, in saleable condition, and returned with all original tags, security tags, packaging, and any accessories supplied with them. Within the first 14 days, clause 9.11 applies instead.

10.3. Product(s) which have been customised, altered, or monogrammed, or made to your specification, cannot be returned unless they are faulty or misdescribed (see clause 4.5 and Section 11).

10.4. A return charge of £7.50 applies to each return. This charge does not apply where you are exchanging an item, where you choose store credit instead of a refund, or where the product is faulty or misdescribed.

10.5. For UK, USA, and EU orders, returns must be arranged through our Returns Portal. For all other international orders, you are responsible for arranging and paying for postage back to us at: Oliver Brown Online Returns, 66-67 Cornhill, London, EC3V 3NB. International returns should be clearly marked as a return on the outside of the parcel to avoid further duty charges. We are unable to refund international return postage costs unless the product is faulty or misdescribed.

10.6. You are responsible for packaging your return securely and appropriately so that it is protected in transit, and for including your full name and order number inside the parcel. Where a returned product is damaged because it was not packaged with reasonable care, we may reduce your refund to reflect the damage, or decline the return where it is made under this Section 10 outside the first 14 days.

10.7. Where you arrange your own return postage, we recommend that you use a tracked and insured service, particularly for high-value items. Please keep your proof of postage and tracking details until we have confirmed that your return has been processed.

10.8. We will inspect all returned product(s) on receipt. Where a product is received damaged, incomplete, or otherwise not in the condition required by this Section 10, we will contact you. We may reduce your refund or return the product to you.

10.9. Refunds will be made to your original payment method within 14 days of the day we receive your return. Processing times may vary between payment providers and banks.

10.10. If you have requested an exchange, your replacement item will be dispatched once your returned item has been received and checked, in line with our standard fulfilment times. Exchanges are subject to availability. If your chosen replacement is unavailable, we will refund you instead.

10.11. Returns for purchased products cannot be made in our stores unless we have agreed otherwise in writing. Returns for "try before you buy" orders are covered by Appendix II.

10.12. Nothing in this Section 10 affects your legal rights, including your right to cancel under Section 9 and your rights where a product is faulty or misdescribed under Section 11.

11. COMPLAINTS & RETURNING FAULTY PRODUCTS

11.1. Please contact us as soon as reasonably possible should you have any complaints about the product(s) received or our hire service. We aim to resolve any complaints, as far as possible, within 14 days, including but not limited to the exchange of product(s) or a refund.

11.2. If the product(s) delivered to you are damaged, faulty, or misdescribed, please contact us as soon as reasonably possible. We will provide you with a free returns label with which to return the product(s) to us.

11.3. Upon our receipt of the returned product(s), we will inspect them to assess the fault or damage.

11.4. If the product(s) are faulty or misdescribed, we will offer you a full refund of the price of the product(s), including any delivery charges paid. Alternatively, you may, where possible, choose to have a replacement or alternative product(s) sent to you or to have the product(s) repaired. It may not always be possible to offer a replacement or repair. If so, we will provide a full refund.

11.5. Once we agree that you are entitled to a refund, we will process your refund without undue delay and at the latest within 14 days of that agreement.

11.6. You do not need to return faulty or misdescribed product(s) with their original packaging or tags. Your rights under the Consumer Rights Act 2015 are not affected by these Terms.

12. LINKED SITES

12.1. Unless specifically provided, we make no representations whatsoever about any other site which you may access through our website or which may link to our website. When you access any other website, you understand that it is independent from us and that we have no control over the content or availability of that website.

12.2. A link to any other site does not mean that we endorse or accept any responsibility for the content, or the use of, such a website.

12.3. Any concerns regarding any external link should be directed to its website administrator.

13. INDEMNITY

13.1. You agree to compensate us, and our officers, directors, employees, agents, and suppliers, for any reasonable claims, losses, costs, and expenses, including reasonable legal fees, that arise directly from your breach of these Terms or from your misuse of our Sites, or from the use of our Sites by any other person using your account and/or personal information with your permission.

14. LIABILITY

14.1. Neither Oliver Brown nor any of its affiliates will be liable to you for any indirect or consequential loss or damage incurred by you under these Terms in connection with your purchase or hire of any product through the Sites. We shall not be liable to you if we are prevented or delayed in the performance of any of our obligations to you if this is due to any cause beyond our reasonable control.

14.2. Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded by law. This does not affect your legal rights as a consumer, nor does it affect your rights of cancellation.

15. DATA PROTECTION & PRIVACY

15.1. To proceed with your order, we must process and store your data, and provide your data to third parties who are directly involved with your order (for example, our carriers and, for "try before you buy" orders, Harper).

15.2. By placing an order on our Sites, you agree to your data being processed by us. Additional information about the ways in which we store and use your data may be found on our Privacy Policy page.

15.3. The checkout area of our Sites is fully secure. All sensitive information such as credit card details, names, and addresses are encrypted. This means that information passed between your device and our Sites cannot be read even in the event it is intercepted by someone else.

16. ENTIRE AGREEMENT

16.1. You confirm that, in agreeing to accept these Terms, you have not relied on any other information or representation to form an agreement.

16.2. You furthermore acknowledge that this agreement, and any other page on our Sites expressly linked to from these Terms (including our Shipping and Delivery Information, Returns & Exchanges, and Privacy Policy pages), shall form the entirety of the agreement between you and us.

17. SEVERANCE

17.1. If any provision contained in these Terms is considered by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall not affect the other provisions in these Terms, which shall remain in effect.

18. GOVERNING LAW

18.1. These Terms are governed by the laws of England and Wales, and all disputes will be subject to the exclusive jurisdiction of the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.

19. AMENDMENTS TO THESE TERMS & CONDITIONS

19.1. We may amend these Terms from time to time. Any amendments will take effect when posted on our Sites. The Terms in force at the time you place an order will apply to that order.