1. INTRODUCTION

1.1. These website Terms and Conditions (that is,
the contents of this page together with the pages referred to on it) (the “Terms”)
govern the use of our website https://www.oliverbrownlondon.com
and our hire website https://hire.oliverbrownlondon.com (together, our
“Sites”) whether as a guest, registered user, or customer, including
accessing, browsing, registering to use, or purchasing from our Sites.

1.2. By using our Sites, you indicate that you
accept these Terms and that you agree to abide by them.

1.3. If you purchase or hire any product(s) from
our Sites, your order will be governed by these Terms and Conditions.

2. INFORMATION ABOUT US

2.1. When you purchase or hire a product through
our Sites, you will be contracting with Supaman Ltd. (T/A “Oliver Brown”),
a limited company registered in England and Wales under company number 03909637
with its registered office at 75 Lower Sloane Street, London, SW1W 8DA (“we”,
“our”, or “us”). Our VAT registration number is GB751837318.

2.2. To contact us, please fill in the form on our
Contact Us page, phone our Customer Services Team at +44 (0) 207 594 9494, or
email us at customer.care@oliverbrownlondon.com.

2.3. If we have reason to contact you, we will do
so by telephone or by writing to you at the email address or postal address you
provided to us in your order.

3. WEBSITE CONTENT

3.1. All content on our Sites including, without
limitation, text, designs, graphics, logos, icons, images, video, audio clips,
downloads, interfaces, code, and software (“Website Material”) is owned
or licensed by us and is protected by copyright, trade mark, and other
applicable laws. Your use of our Sites does not entitle you to any intellectual
property rights or any other rights in the Website Material.

3.2. Nothing on our Sites shall be construed as
granting any licence or right to use any trade mark, logo, or service mark
displayed on the Sites without the owner’s prior written consent.

3.3. We take all reasonable care to ensure that
all details, descriptions, and prices of products appearing on our Sites are
correct at the time the relevant information was uploaded. Although we aim to
keep our Sites as up to date as possible, the information may not always be
correct at the moment you place an order. We cannot confirm the price of a
product until your order is accepted in accordance with Section 5 below. In the
event that an error is identified, we may choose not to accept your order.

4. OUR PRODUCTS

4.1. Not all of the products we sell may be
available for sale through our Sites. Additional products may be available at
our retail locations.

4.2. While we take every reasonable effort to
display our products faithfully, products and any packaging shown on the
Website are for illustrative purposes only. The colours and textiles of our
products may vary depending on the device on which you are viewing our Sites.

4.3. Slight variations may occur between the
delivered product and packaging, and the image of the product and packaging
shown on the Website. You should ensure that you have checked the product
description on the Website before placing your order.

4.4. Customisation or alterations are available
for some, but not all, of our products available to purchase. Where
customisation or alterations are available, you may request this service at the
time of purchase. While we accept most customisation requests, we cannot accept
those that we consider inappropriate or detrimental to our product and/or
brand. If we reject a customisation request, we will cancel your order and
notify you in writing.

4.5. You acknowledge that you are solely
responsible for any request that you make to customise or alter our products.
You agree and understand that products which have been customised or altered at
your request cannot be returned to us for an exchange or refund unless the
product is found to be faulty.

5. HOW TO ORDER

5.1. To place an order on our Sites, you must be
the holder of a valid debit or credit card and provide the details of this card
in the secure checkout page of our Sites.

5.2. You may place an order for a product via the
online order process on our Sites. Our Sites contain guidance for how to
complete the order process, and you will have the opportunity to check and
amend any errors before submitting your order to us. Our Sites operate on an
invitation to treat basis only, and we reserve the right to decline an order
for any, or no, reason.

5.3. After you place a purchase order, we will
send a confirmation email to you and will also notify you when your order has
been dispatched from our warehouse. Upon dispatch, a contract will come into
effect between us.

5.4. By placing an order on our Sites, you
authorise us to charge your payment card immediately for the purchase price of
your order, and we are entitled to rely on your placing an order as an
instruction to take your payment.

5.5. If we are unable to accept your order for
any, or no, reason (for example, the product(s) is out of stock, there are
unexpected limits on our resources which we could not reasonably plan for, we
have identified an error in the price or description of the product, or we are
unable to meet a delivery deadline you have specified), we will inform you of
this as soon as reasonably possible and refund any payment collected for your
order.

5.6. All products shown on our Sites are subject
to availability. We will inform you as soon as reasonably possible if the
product(s) you have ordered cannot be fulfilled owing to lack of availability,
and we will not process your order.

5.7. We also offer a “try before you buy” service
through Harper Concierge. Read more about this service and its terms and
conditions here.

6. PRICES

6.1. All prices stated on our Sites are posted
originally in Pounds Sterling (GBP) and include value added tax (VAT).

6.2. When viewing our Sites outside of the United
Kingdom, prices will be converted into your local currency with any relevant
local sales taxes. This conversion is applied automatically based upon the IP
address location of the device you are using. You may shop in a different
currency by selecting the currency and language drop-down menu in the header of
the Site. Currency conversions are performed live by Shopify Payments based on
the market rate available at that time.

6.3. The price of a product is published on the
Website on the product page and at every point in the checkout process. Prices
are subject to change without notice at any time. Price increases or decreases
will not affect any order that we have previously accepted. By placing an order
on our Sites, you consent to pay the displayed price without regard to any
subsequent price changes.

6.4. Despite our reasonable efforts, it is
possible that a product on our Sites may be incorrectly priced. If we discover
an error in the price of a product that you have ordered, we will inform you of
this error and provide you with the option of either: (1) continuing with your
order at the correct price; or (2) cancelling your order. If we do not receive
a response within 7 days, we will treat your order as cancelled and notify you
in writing.

7. PAYMENTS

7.1. You may pay for your order by the following
methods which will be presented to you at the checkout page on our Sites:

7.1.1. A debit or credit card (for
example, Visa, Visa Electron, Maestro, MasterCard, American Express)

7.1.2. PayPal

7.1.3. Digital wallets (for
example, Apple Pay / Google Pay)

7.1.4. Klarna (subject to
additional terms and conditions and acceptance by the payment provider)

7.1.5. ClearPay (subject to
additional terms and conditions and acceptance by the payment provider)

7.2. Our payment providers (the “Provider”)
will request authority for payment at the time you place your order. If the
Provider fails to receive authority for your payment, or if there is reason to
believe that your payment will be refused or is fraudulent, we reserve the
right to refuse your order.

7.3. Please note that we do not issue VAT receipts
for products ordered from our Sites. Your Order Confirmation email serves as
your receipt for goods.

8. DELIVERY & POSTAGE

8.1. Orders will be sent to the delivery address
that you have submitted on your order form. We are not responsible for
incorrect delivery address information.

8.2. Estimated dispatch timings are indicated on
our Shipping Information page. These timings represent estimates only and are
not guaranteed times. You will receive an email with a dispatch confirmation
once your order has been dispatched, which will be within thirty (30) days
after the date on which we accept your order.

8.3. We are not responsible for delivery delays
outside of our control. If the supply of products is delayed by an event
outside of our control, we will contact you as soon as reasonably possible to
let you know, and we will take steps to minimise the effects of the delay.

8.4. The product(s) will be your responsibility
once they have been delivered to the address indicated in your order, at which
point you will own the product(s) you have ordered.

8.5. Once your order has been dispatched, you will
receive communication from our carrier partner. If you are not available at the
time of delivery, or you need to make alternative arrangements for delivery, it
is your responsibility to arrange re-delivery or alternative delivery with the
delivery carrier.

8.6. International delivery is managed through our
partner SWAP Global. All customs and duties for delivery from our warehouse in
the United Kingdom to your address will be calculated at checkout. You will not
be responsible for any additional charges except for what is displayed at
checkout. We are not responsible for paying relevant import tax and duties on
the sale of our product(s).

9. YOUR RIGHT TO CANCELLATION

9.1. Your rights to end a contract will depend on
what you have purchased or hired, whether there is anything wrong with the
product(s), and when you decide to end the contract:

9.1.1. If the product(s) you have
purchased from us is faulty or misdescribed, you may have a legal right to end
the contract (or to have the product(s) repaired or replaced, or to receive
some or all of your money back). See Section 10 below.

9.1.2. If you wish to end the
contract because of something we have done or have told you we are going to do,
see clause 9.2 below.

9.1.3. If you have simply changed
your mind about a purchased product, your right to cancel your order under the
Consumer Contracts Regulations 2013 begins from the moment you place your order
and ends 14 days from the day you receive your goods. Please note that this
right to cancellation may be subject to deductions from the full purchase
amount, including but not limited to the costs of returning the product(s) to
us.

9.1.4. If you have simply changed
your mind about a hire order, your right to cancel begins from the moment you
place your hire order and ends 14 days from the date you placed your hire
order. Please note that this right to cancellation may be subject to deductions,
including but not limited to the costs of returning the product(s) to us.

9.1.5. In all other cases (if we
are not at fault and there is no longer a right to change your mind), see
clause 9.12.

9.2. If you are ending a contract for a reason set
out in clauses 9.2.1 to 9.2.4 below, the contract will end immediately, and we
will refund you in full for any product(s) which have not been provided or
cannot be provided. The reasons are:

9.2.1. We have told you about an
upcoming change to the products or these Terms which you do not agree to;

9.2.2. We have told you about an
error in the price or description of the product(s) you have ordered, and you
do not wish to proceed;

9.2.3. There is a risk that the
supply of the product(s) may be significantly delayed because of events outside
our control; or

9.2.4. You have a legal right to
end the contract because of something we have done wrong (including because we
have fulfilled your order late).

9.3. You have a legal right to change your mind
within 14 days of receiving purchased product(s) and to receive a refund.

9.4. You do not have a right to change your mind
in respect of any product(s) sealed for health protection or hygiene purposes,
once these have been unsealed after you receive them.

9.5. For purchased products, you have 14 days
after the day you (or someone you nominate) receive the product(s), unless your
product(s) are split into several deliveries over different days. In this case,
you have until 14 days after the day you (or someone you nominate) receive the
last delivery to change your mind about the product(s).

9.6. For hire orders, you have 14 days after the
day you place a hire order to change your mind about the hire.

9.7. To cancel the contract, you must notify us in
writing. You may do this via email or by initiating a return on our Returns
& Exchanges page, where applicable. To meet the cancellation deadline, you
must send your notification concerning your exercise of the right to cancel
before the cancellation period has expired.

9.8. If the product(s) have not been dispatched
from our warehouse (for purchases) or collected from store (for hire orders),
we will cancel the order and you will not receive the product(s).

9.9. If the product(s) have already been
dispatched and/or received by you, upon cancellation of the contract, you must
return them to us without undue delay and in any event not later than 14 days
following the day on which you communicate your cancellation of the contract to
us.

9.10. If you are exercising your right to change
your mind and cancel the contract, you will receive a full refund of the price
you paid for the product(s) and any applicable delivery charges. We will only
ever issue a refund to the payment method that you used to pay for the order.
We will process the refund without delay and in any event not later than: (a)
14 days after the day we receive back from you any product(s) supplied; or (b)
if there were no product(s) supplied, then 14 days after the day on which we
receive your cancellation notification. We reserve the right to withhold any
refund until we have received back any product(s) or you have supplied evidence
of having returned the product(s) to us.

9.11. Product(s) must be returned to us in the
original, saleable condition in which they were supplied. Products delivered
with a security tag must still bear this tag for a return to be accepted. We
reserve the right to reduce the amount refunded to you (excluding delivery
costs) to reflect any reduction in the value of goods returned if this has been
caused by your handling of them.

9.12. If you repeatedly request a refund of
product(s) on successive orders, we reserve the right to refuse a refund at our
discretion or to refuse future orders from you.

9.13. The contract is completed once payment has
been received, the product(s) have been delivered or collected, and your right
to change your mind has expired without any communication from you to cancel
the contract. Even if we are not at fault, and you no longer have the right to
change your mind, you may still end the contract at our discretion. We reserve
the right after this period to offer credit or an exchange of product(s) in
lieu of a refund.

10. COMPLAINTS & RETURNING FAULTY PRODUCTS

10.1. Please contact us as soon as reasonably
possible should you have any complaints about the product(s) received or our
hire service. We aim to resolve any complaints, as far as possible, within 14
days, including but not limited to the exchange of product(s) or a refund.

10.2. If the product(s) delivered to you are
damaged or defective, please contact us as soon as reasonably possible. We will
provide you with a returns label free of charge with which to return the
product(s) to us.

10.3. Upon our receipt of the returned product(s),
we reserve the right to inspect the product(s) to determine whether, in our
opinion, they are faulty or defective.

10.4. If we agree that the product(s) are
defective, we will offer you a full refund of the price of the product(s)
(including any additional delivery charges paid). Alternatively, you may, where
possible, choose to have a replacement or alternative product(s) sent to you or
to have the product(s) repaired. Please note that it may not always be possible
to offer a replacement or repair. Should this be the case, we will provide a
full refund.

10.5. Once we confirm that you are entitled to a
refund, we will process your refund as soon as possible and at the latest
within 14 days of confirming that you are entitled to a refund.

11. LINKED SITES

11.1. Unless specifically provided, we make no
representations whatsoever about any other site which you may access through
our website or which may link to our website. When you access any other
website, you understand that it is independent from us and that we have no
control over the content or availability of that website.

11.2. A link to any other site does not mean that
we endorse or accept any responsibility for the content, or the use of, such a
website.

11.3. Any concerns regarding any external link
should be directed to its website administrator.

12. INDEMNITY

12.1. You agree fully to indemnify, defend, and
hold us, and our officers, directors, employees, agents, and suppliers,
harmless immediately on demand, from and against all claims, liability,
damages, losses, costs, and expenses, including reasonable legal fees, arising
out of any breach of these Terms by you or any other liabilities arising out of
your use of our Sites, or the use by any other person accessing the Sites using
your account and/or personal information.

13. LIABILITY

13.1. Neither Oliver Brown nor any of its
affiliates will be liable to you for any indirect or consequential loss or
damage incurred by you under these Terms in connection with your purchase or
hire of any product through the Website. We shall not be liable to you if we
are prevented or delayed in the performance of any of our obligations to you if
this is due to any cause beyond our reasonable control. This does not affect
your statutory rights as a consumer, nor does it affect your rights of
cancellation.

14. DATA PROTECTION & PRIVACY

14.1. To proceed with your order, we must process
and store your data, and provide your data to third parties who are directly
involved with your order (for example, our carriers).

14.2. By placing an order on our Sites, you agree
to your data being processed by us. Additional information about the ways in
which we store and use your data may be found on our Privacy Policy page.

14.3. The checkout area of our Sites is fully
secure. All sensitive information such as credit card details, names, and
addresses are encrypted. This means that information passed between your device
and our Sites cannot be read even in the event it is intercepted by someone
else.

15. ENTIRE AGREEMENT

15.1. You confirm that, in agreeing to accept these
Terms, you have not relied on any other information or representation to form
an agreement.

15.2. You furthermore acknowledge that this
agreement, and any other page on our Sites expressly linked to from these Terms
(including the Delivery & Returns Policy and Privacy Policy), shall form
the entirety of the agreement between you and us.

16. SEVERANCE

16.1. If any provision contained in these Terms is
considered by any court or administrative body of competent jurisdiction to be
invalid or unenforceable, such invalidity or unenforceability shall not affect
the other provisions in these Terms, which shall remain in effect.

17. GOVERNING LAW

17.1. These Terms are governed by the laws of
England and Wales, and all disputes will be subject to the exclusive
jurisdiction of the courts of England and Wales.

18. AMENDMENTS TO THESE TERMS & CONDITIONS

18.1. We reserve the right to amend these Terms at
any time and without notice. Any such amendments will take effect when posted
on our Sites, and it is your responsibility to read the Terms on each occasion
you use our Sites. Your continued use of our Sites shall signify your
acceptance to be bound by the latest Terms.